Know all the conditions of use of Vouchers.
Vouchers are valid for accommodation services at Cerquido Village, for any date, as long as we have availability. The value of the voucher will be deducted from the total amount of your stay, when you make the booking.
Contact us via email reservas@cerquidovillage.com or telephone +351 924 429 582, indicating the voucher number and the date chosen for your stay. The reservation is subject to availability and you will receive confirmation of the same directly in your email.
Yes, you are the owner of the voucher, so you can offer it to another person.
The voucher is valid for one year from the date of issue.
Yes, the value of the voucher will be deducted from the value of the stay, with no date limitation as long as there are availability.
No, after 12 months the voucher expires and it is not possible to reactivate it. In case of loss of the voucher, it will not be replaced.
No, only 1 voucher will be accepted per reservation, so it is not possible to accumulate the use of multiple vouchers in a reservation, nor is it cumulative.
Not. If the value of the accommodation is less than the value of the Voucher, no refund of the remaining value will be made, nor can the difference be used for extra consumption or credit.
No, the voucher is not cash redeemable or refundable.
If you want to book for more people, an upgrade will be required, subject to the additional payment of the respective supplements.
Reservations made with a voucher can be canceled up to 7 days before the scheduled arrival date. For any cancellation made after this period, the voucher will not be available again for a new reservation, being inactive. Requests for cancellation or change of booking date must be made through reservas@cerquidovillage.com or +351 924 429 582.
The voucher will be sent by email to an address indicated at the time of purchase.
